For more FAQ topics, please visit our FAQ homepage.
¶ I've received an email invitation to a session. Since my email is on file to receive an invitation, does that mean I have a Remoto account?
If you receive an email invitation to a session, but have never used a Remoto product before (and therefore have never completed creating an account) a temporary account has been set up for you with your email and a temporary password as part of the invitation process. To finish creating your account, before you join a session please sign in using your email and temporary password to finish the process.
¶ Can Guests join the session without being admitted by the Remoto Playback Organizer?
No, Guests cannot join the session until they are admitted by the Remoto Playback Organizer.
¶ As a session Organizer, can I mute or unmute, deafen or un-deafen guest participants?
Yes, you can mute or unmute, deafen or un-deafen either individual participants or all participants. Participants call also do this themselves. Please see the Remoto Playback User Guide for more information.
¶ Can I invite multiple Guests at a time, by entering multiple emails into the email invite field, or can I import a .csv of emails?
Only one email can be invited at a time.
¶ I’m a Guest participant, why am I not receiving timecode? Why can’t I add a timecoded marker?
Timecoded markers are a Desktop application only feature. If you are joining from the web, the ability to add a timecoded marker is not possible.
¶ How is the browser experience different from the desktop experience from a quest perspective?
The desktop experience is the most full featured experience. It allows you to receive and listen to 16 channels of discrete audio, be able to split the destinations and adjust the volume of the conference call audio and the stream audio separately, add and export timecoded markers, and the Organizer can compensate for poor network quality for you by adding some latency. This improves packet loss, and results in a larger buffer period to manage poor network conditions. This does increase the delay between the Organizer and the Guest, but ultimately results in an improved stream quality for the Guest. However, the Desktop experience is limited to macOS users.
Remoto Playback web allows you to join the meeting on the go from a mobile device or from a windows system, but you won’t be able to split and control the conference and stream audio separately, and you will only be able to listen to a stereo mixdown of the stream. Additionally, you won’t be able to add timecoded markers.