For more FAQ topics, please visit our FAQ homepage.
¶ What are the system requirements to use Remoto Playback?
Intel-based Apple Computers:
- Processor: intel core i5 or higher
- Memory: 16 GB or higher - Recommended; 8 GB RAM minimum supported
- Disk Space: 2 GB or more of available storage
- Operating System: MacOS Ventura 13 recommended; MacOS Big Sur 11.1 minimum
Apple Silicon Computers
- Processor: Apple M1 chip or higher
- Memory: 16 GB or higher - Recommended; 8 GB RAM minimum supported
- Disk Space: 2 GB or more of available storage
- Operating System: MacOS Ventura 13 recommended; MacOS Big Sur 11.1 minimum
For more information regarding system requirements, please visit our System Requirements article.
¶ What is the difference between an "Organizer" and a "Guest" and a "Participant"?
An "Organizer" is a user with organizer privileges, meaning their user account has a license tied to it that allows them to be able to create sessions and invite guests. A "Guest" user account does not have a license, and is able to join sessions only, not create them. A participant refers to all attendees of a session, "Organizer", and "Guest(s)".
¶ Why do I need to sign in every time I open Remoto Playback?
This is for security reasons. We are working on a macOS keychain so that you can store this information in the future.
¶ Is internet access required to use Remoto Playback?
A: Yes, internet access is required. Internet is needed to verify a user's license, to perform the session stream, and for guests to join a session, and for security reasons
¶ How do I know my session is secure?
Remoto Playback utilizes TPN, CDSA, GDPR, MPA and HIPAA compliant cloud infrastructure for real-time communications. Please view our content security white papers for more information.
¶ Is Remoto Playback Windows compatible?
Remoto Playback is mac only, either Intel or Silicon.
For more information regarding system requirements, please visit our System Requirements article.
¶ What DAWs does Remoto Playback support?
Remoto Playback is DAW agnostic. It has been tested and verified with Reaper, Logic Pro, and Pro Tools.
For more information regarding system requirements, please visit our System Requirements article.
¶ When in a live session, in Studio View, what is the function of the Stream Audio circles with numbers?
Each circle with a number corresponds with an audio channel (1-16).
The colors reflected in the channels are post-fader (i.e., post volume slider) level indicators:
Off (< -75dB FS)
Green (> - 75db FS)
Orange (> -3dB FS)
Red (> -.5dB FS)
The slider under Stream audio is a volume slider. To turn the stream audio all the way off, slide the slider all the way to the left. This volume slider controls the stream output audio to local speakers, and does not affect the input gain of the stream itself.
¶ Can Remoto Playback only be used for live streams, or can it be used for non-live sessions?
Remoto Playback is a real time review and approve tool, and does not communicate with the source DAW/NLE in any way. Source media is not stored by Remoto Playback. There is no ability to perform non-live sessions.
¶ How is my media source getting to Remoto Playback?
There is no direct communication between the host DAW/NLE and Remoto Playback. All exchanges are completed at the operation system level.
¶ How does Remoto Playback handle downmixing?
There are two different approaches as to how Remoto Playback handles mixdown. They are dependent upon the codec used for streaming. Remoto does not apply custom algorithms, any mixdown method approved by the supported codec is supported by Remoto Playback.
With Streaming Type: Desktop Only - Remoto supports midxown to stereo (Lo-Ro) from 5.1 and 7.1 via Opus. Please see these Opus specifications.
With Streaming Type: Desktop & Web - Remoto supports mixdown to stereo from 5.1 and 7.1 via Dolby AAC.
¶ When scheduling a session, once the session is “saved”, how are Guests notified that they are invited to the session? Is this an invite to everyone’s inbox with a Google Cal/Outlook Cal/iCal compatible calendar event inside?
Once a session is scheduled after filling out session details, and clicking save, any Guests that have been invited to the session will receive an email notification. If they do no have a Remoto account they will be prompted to create one. This invite can not be imported/saved to Google, Outlook, or iCal at this time.